Support Center
We're here to help you succeed with ZIPOS Mobile. Find answers to your questions or contact our support team.
FAQs
Quick answers to the most commonly asked questions.
Q: Is my data secure?
A: Yes! We use enterprise-grade security with encryption in transit and at rest.
Q: Does it work offline?
A: Absolutely! ZIPOS Mobile is designed to work completely offline and sync automatically when connected.
Q: Can I use it on multiple devices?
A: Yes! Your data syncs in real-time across all your devices.
Q: What if I need help?
A: Our support team is ready to assist you. Contact us using the information below.
Contact Support
Get in touch with our support team for personalized assistance.
Email: support@zipos.app
Response Time: Within 24 hours
Business Hours: Monday - Friday, 9 AM - 5 PM EST
Common Topics
Getting Started
- Account setup and configuration
- First sale walkthrough
- Setting up your inventory
- Adding customers
Sales & Transactions
- Processing sales
- Payment methods
- Handling returns and refunds
- Printing receipts
Inventory Management
- Adding products
- Managing variants
- Low stock alerts
- Bulk operations
Offline & Sync
- How offline mode works
- Syncing data
- Conflict resolution
- Troubleshooting sync issues
User Management
- Creating user accounts
- Role-based permissions
- Manager approvals
- Audit trails
Reports & Analytics
- Viewing sales reports
- Product performance
- Customer analytics
- Financial reconciliation
Training & Resources
Additional resources to help you and your team succeed:
🎥 Video Tutorials
Step-by-step video tutorials covering all major features.
Coming soon
👥 Team Training
Need training for your team? Contact us to schedule a training session.
Email: support@zipos.app
Technical Support
For technical issues or bug reports:
System Requirements
iOS
- iOS 14.0 or later
- iPhone 6 or later recommended
Android
- Android 8.0 (API level 26) or later
- Modern Android device recommended
General Requirements
- Requires an active internet connection for initial setup
- Works offline after initial sync
Reporting Issues
When reporting a technical issue, please include:
- Platform (iOS or Android)
- Device model and OS version
- App version (found in Settings)
- Steps to reproduce the issue
- Screenshots if available
- Error messages (if any)
Email: support@zipos.app
Feedback & Feature Requests
We value your feedback! Let us know how we can improve ZIPOS Mobile.
Need Immediate Help?
Get in Touch
Our support team is ready to help you succeed.
Email: support@zipos.app
Response Time: Within 24 hours during business days