Privacy Policy

Last updated: 24 September 2026

This policy describes how Mopane Systems (“we”) handles information when you use ZIPOS Mobile (also shown as ziPos Mobile), a point-of-sale app for shops. The public address of this policy is https://ziposmobile.mopane.co.zw/privacy.html.

1. Who this applies to

ZIPOS Mobile is business software. A store owner creates an account and may add managers and cashiers. People who buy goods at the till are customers of that store, not account holders of ZIPOS, unless they also have a ZIPOS login.

The store decides what customer and sales records to enter. For those records, the store is responsible for telling its customers how their details are used. We store and process that information so the store can run the till, inventory, and reports.

2. Information we process

Account and store

• Name, email address, and password for sign-in
• Role (admin, manager, or cashier) and the store the person belongs to
• Store name, currency, and settings the owner enters

Business records you enter

• Products, variants, stock levels, and product photos
• Sales, refunds, returns, expenses, and suppliers
• Customer names and contact details, purchase history, and store-credit or loyalty balances, when the store records them

Subscriptions

Paid access is an auto-renewable subscription bought through Apple In-App Purchase or Google Play. Apple or Google charges the store admin’s store account. RevenueCat tells us whether the store’s subscription is active. We do not receive the full payment card number.

Terms of Use for the Apple subscription are Apple’s standard Licensed Application End User License Agreement: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.

Device and diagnostics

• Device model, operating system, app version, and a device identifier used to recognise tills signed in to a store
• Crash and error reports, through Firebase Crashlytics and Sentry
• An App Check token so Firebase can check that requests come from the genuine app

The camera is used to scan barcodes and to take product photos you choose to save. Face ID or fingerprint unlock, if you turn it on, is handled by the device. We do not receive biometric templates.

The app keeps a local copy of store data so the till can work offline. That copy stays on the device until it syncs.

3. How we use it

• To run checkout, inventory, customers, reports, and staff access for the store
• To sync changes between devices and to restore data the store has saved
• To confirm the store’s subscription and to lock or restore access when it lapses
• To diagnose crashes and abuse, including failed sign-in and App Check failures

We do not sell personal information.

4. Where it is stored

Account data, store records, and product images are stored in Google Firebase (Authentication, Firestore, Storage, and Cloud Functions). Files are encrypted in transit. Firebase also encrypts data at rest.

Other processors:

• Google Firebase, including Crashlytics, for the app backend and crash reports
• Sentry, for error reports
• RevenueCat, for subscription status
• Apple and Google, for app distribution and subscription billing

5. How long we keep it

We keep a store’s operational records while the store account is open. Sales and other financial records may be kept after closure where tax or accounting law requires it. Crash and error reports follow Crashlytics and Sentry retention. Subscription receipts follow Apple, Google, and RevenueCat.

6. Your choices

You can correct your profile in the app. A store admin can export that store’s customers, sales, and refunds from the app. To close an account or ask us to delete personal data, email support@zipos.app. We may retain records we are legally required to keep.

A shopper who wants access to, or deletion of, details a merchant typed in at the till should contact that merchant.

7. Children

ZIPOS Mobile is not directed at children. We do not knowingly create accounts for anyone under 18.

8. Changes

If we change this policy, we will update the date at the top of this page. Continued use of the app after that date means you accept the updated policy.

9. Contact

Mopane Systems
Email: support@zipos.app
Privacy policy: https://ziposmobile.mopane.co.zw/privacy.html